Shopping FAQs

FAQs

nubia MX Store(https://mx.nubia.com/)

Mexico

nubia Global Store(https://intl.nubia.com/)

United States, Hong Kong SAR, Indonesia, Israel, Singapore, Pakistan, Chile, Egypt, Kuwait, Philippines, Qatar, Saudi Arabia, United Arab Emirates, Laos, Malaysia, Thailand, Vietnam, Australia, New Zealand


nubia United Kingdom Store(https://uk.nubia.com/)

United Kingdom


nubia European Union Store(https://eu.nubia.com/)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Sweden, France, Italy, Poland, Spain, Germany


For other countries, we are working tirelessly to expand our services and reach. Stay tuned for updates on new shipping destinations as we strive to meet the global demand for our products.

As of now, we are accepting payments through Pay Pal, and Credit Cards.

Please note that the prices and currencies displayed during checkout are final and inclusive of all charges. nubia does not impose any additional transaction fees.
However, if you are using an international credit or debit card, the price shown on your card statement may differ due to fluctuating exchange rates.
Additionally, your bank or card issuer may apply foreign conversion charges and fees, which could impact the total cost of your purchase. For more information about any fees associated with your payment, we recommend contacting your bank or card issuer directly.

The default version of the phone from the Global Store is the global version (Plug Type A) and it comes with international software.

Customers in Singapore, Indonesia, Macau, HongKong, Saudi Arabia, Kuwait, United Arab Emirates will receive the global version phone with UK Adapter(Type G).

Shipped Within 12 Hours at The Earliest.

Processing time is 1-2 business days with an additional 2-7 business days for delivery.

The official warranty policy is for the nubia devices bought from our official website (nubia.com) is as follows:

Global Store:

Device 12 months

Accessory 6 months

No, taxes are not included in the price and can be seen on the checkout page to find out the required taxes.

We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

Tax we collect in advance:

Chile 35%
Israel 18%
Egypt 32%
Kuwait 13%
Indonesia 27%
Singapore 7%
Philippines 12%
Saudi Arabia 12%
United Arab Emirates 6%

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.

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